Missed call text back for busy trade businesses.
When you can't get to the phone, the caller gets a friendly text within 60 seconds saying you'll ring them back and asking what they need. Your team gets an alert, and every missed call is logged so nobody is forgotten.
No big upheaval. We plug into the system you already use.
You're serving the counter, or you're up a ladder, or you're with a customer on the showroom floor. The phone rings. Nobody can get to it. That caller doesn't leave a voicemail. They ring the next number on Google.
Every missed caller gets a text back in 60 seconds.
What happens when you miss a call
Nothing, usually. That’s the problem. The caller hears it ring out, hangs up and tries the next business. By the time you’re free, they’ve already booked someone else.
With the Missed Call Catcher, they get this instead:
Why a text works better than a voicemail
Most people won’t leave a voicemail. A text lands in their pocket, tells them you’ve seen them, and asks one simple question. They can reply while they wait. And your team knows what the job is before they ring back.
It works with the phone you’ve already got
Landline, mobiles or the phone on the counter. Your customers keep ringing the number they know. We set up the connection behind it, test it with you, and look after it every month.
What's included
- Instant text back to every missed caller
- Alert to your team with the caller's details
- A list of every missed call and whether it was followed up
- Monthly summary of calls caught
How it works
A call's missed
The system spots it straight away, whether it's a busy Monday or a Saturday afternoon.
They get a text
Within 60 seconds, in your business name, asking what they need.
Your team's told
Whoever's on gets an alert with the caller's number and anything they've replied.
Nobody's forgotten
Every missed call is listed, with whether someone has rung back.
Before and after
Who it's for
- Trade counters and builders' merchants
- Flooring, carpet, tile and bathroom showrooms
- Kitchen and bathroom fitters and installers
- Tool and plant hire depots
- Landscapers and driveway contractors
- Any business where staff can't always get to the phone
Straight answers
What is missed call text back?
When a call to your business isn't answered, the caller automatically gets a text within 60 seconds. It says you'll ring them back and asks what they need, so they wait for you instead of ringing someone else.
Do I need a new phone number?
No. Your customers keep ringing the number they already know. We set up the connection behind it.
What does the text say?
Whatever you want it to. We write it with you, in your business name and your voice. Most say sorry we missed you, ask what the job is and promise a call back.
Is it OK to text people who've just called me?
Yes. Replying to someone who has just rung you about a job is a normal service message, not marketing. We keep it that way.
What happens when they reply?
Their reply comes straight to your team with the caller's details, so whoever's free can pick it up and ring back knowing what the job is.
Can I see how many calls we're missing?
Yes. Every missed call is listed with whether it was followed up, and you get a monthly summary of calls caught.
How is this different from an answering service?
An answering service puts a person on the phone and charges per call. This catches every missed call automatically and gets the caller talking by text, so your own team can ring back with the answer.
The next step
Every call. Every quote. Every pound.
Be the business that follows up.
Fifteen minutes on the phone. We'll find where things are getting missed and tell you straight if we can fix it.
You don't need to decide anything on the call. Just take a look at how it works.