Call outcome tracking: every call, in your reports.
Every call outcome (no answer, callback, appointment booked, not interested) is sent straight into your customer records and reports, with no copying and pasting. It's an add-on to the Sales Team Commission & Performance system.
No big upheaval. We plug into the system you already use.
Your team makes a lot of calls. The results sit in the phone system. Ask how many turned into appointments today, and by who, and nobody can tell you.
Every call outcome lands in your reports automatically.
What's included
- Call outcomes sent automatically into your customer records
- Follow-ups triggered by the outcome (for example, a callback reminder)
- Call results added to the manager view
How it works
A call ends
The outcome is picked up from your phone system.
It lands in your records
No copying and pasting.
The next step happens
A callback reminder, a follow-up, a line in the report.
Before and after
Who it's for
- Call centres and telesales teams
- Trade and B2B sales teams working the phones
- Anyone using the Sales Team Commission & Performance system
Business automation this is part of
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Read the guideEvery call. Every quote. Every pound.
Be the business that follows up.
Fifteen minutes on the phone. We'll find where things are getting missed and tell you straight if we can fix it.
You don't need to decide anything on the call. Just take a look at how it works.