Win back lost customers: spot the accounts that have gone quiet.
It spots customers who haven't ordered for a set time (for example 60 days), sends them a friendly message or offer, and tells their salesperson to get in touch.
No big upheaval. We plug into the system you already use.
A regular builder stops coming in. Nobody says anything, because nobody notices. Three months later, they're loyal to the merchant down the road.
We spot it straight away and help you win them back.
What's included
- Alert when a customer goes quiet
- Automatic "we miss you" message or offer
- Call task for their salesperson
- Monthly list of customers won back
How it works
You set the gap
For example, no order in 60 days.
They get a message
Friendly, in your name, with an offer if you want one.
Their rep gets a task
To pick up the phone while it still matters.
Before and after
Who it's for
- Merchants with trade accounts
- Wholesalers and distributors with repeat customers
- Tool and plant hire with regular hirers
- Service and maintenance businesses with contract customers
Straight answers
How do you know a customer has gone quiet?
We read order history from the system you already use and flag anyone who hasn't ordered within the gap you set.
Business automation this is part of
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Read the guideEvery call. Every quote. Every pound.
Be the business that follows up.
Fifteen minutes on the phone. We'll find where things are getting missed and tell you straight if we can fix it.
You don't need to decide anything on the call. Just take a look at how it works.